Refund and Returns Policy

REFUNDS AND RETURNS (EXCLUDES RESIN STATUES/FIGURES)

Returns are accepted for a full refund within a 7 day period within the basis of damaged or faulty products or dissatisfaction of the product. A 10% restocking fee may be charged depending on the circumstances of the return.

If return is based on defect or damage, please send us photographic evidence of the issue or else we cannot verify your problem and agree to assist you.

If return is based on change of mind, you will need to pay for return (we organise pickup of return) or organise return yourself.

We will process your return within 1-2 working days of receiving it

REGARDING LOST PARCELS

If a parcel is confirmed as lost by our courier, we will either issue a full refund (if we can file a claim with the courier) or send a replacement order, provided we have stock available. Please reach out to us as soon as possible, as the courier requires prompt notification of lost parcels in order to process a claim. Claims will not be accepted if the notification is delayed.

REFUNDS AND RETURNS (FOR RESIN STATUES/FIGURES)

Returns for resin statues and figures are only accepted for in-stock, unopened items. Since these are limited edition collector’s pieces, they must be returned in the same condition as they were shipped to you—brand new, unassembled, and unopened. Please provide photo and video proof before shipping the item back. Return shipping costs are the responsibility of the purchaser.

Please note that we do not offer full refunds for pre-ordered resin statues or figures, as these items are made to order specifically for you once the order is placed.

We are also unable to provide refunds, exchanges, or compensation for minor issues, as most of these can be easily resolved with glue or simple repairs.

In the unlikely event that your item arrives damaged, please contact us immediately with photos and details of the issue. We will work with the studio to find a solution and check if a replacement part is available, though we cannot guarantee that a replacement will be offered.

CANCELLATION (EXCLUDES RESIN STATUES/FIGURES)

Customers who wish to cancel their order, please contact us ASAP as we ship out most orders within 1 business day. Otherwise you will need to follow our returns policy.

CANCELLATION (FOR RESIN STATUES/FIGURES)

Please note that deposits are NON-REFUNDABLE as we use your deposit payment to pay the studios in order to reserve your product. As studio’s also have the same policy, we are unable be refunded by them after we have submitted your deposit.

Change of mind cancellations are not accepted. If you wish to cancel your pre-order, we will need to be notified immediately and are only able to do so if we have not submitted your order to the studio yet. Please not paypal/payment platform fees are non refundable

TERMS
Return shipping is the responsibility of the customer unless reason for return is due to defect, damage or dissatisfaction of the product (excludes resin/statues)